Bolt and Ward respects your privacy. This page explains what we collect and how we use it.

What we collect

When you contact us by phone, by email, or through the form on this website, we collect the details you give us. That usually means your name, phone number, email address, your address or postcode, and information about the lock or door you are asking about.

How we use it

We use your details only to reply to you, arrange and carry out the work, and keep a record of what we did. We do not sell your information. We do not share it with anyone except where we need to in order to complete the work, or where the law requires it.

How long we keep it

We keep enquiry and job records for as long as we need them to support the work and meet our legal and tax duties. You can ask us to delete your details at any time.

Contact

To ask about your information or request that we delete it, email help@boltandward.co.uk or call 0115 824 6410.