These terms cover the work Bolt and Ward carries out. By booking a job with us you agree to them.

Quotes and pricing

Prices shown on this site are starting prices. Your final price depends on your door, your lock, and the parts needed. We give you a price before we start any work, and we do not add charges without your say so.

Non destructive entry

We open most locks without damage. Where a lock has failed or been forced and must be drilled, we tell you before we do it, and a replacement lock is charged separately.

Our work

We are DBS checked and insured to 2 million pounds, and we are a member of the Master Locksmiths Association. If something is not right with the work we did, contact us and we will put it right.

Payment

We agree the price before we start and take payment when the work is done. There is no call-out fee in the daytime.

Contact

Questions about these terms? Email help@boltandward.co.uk or call 0115 824 6410.